Hello,
Greetings from TSI,
TS International is currently recruiting for a position of Demand Creation Agent (Call Center)- 6 Months Contract for our client based in Abu Dhabi, UAE.
Position Title : Demand Creation Agent (Call Center)
Salary – 5000 per month for first 6 months and later salary will be changed to AED. 6000 per month
Languages Requirement : Arabic and English Fluency
Job Responsibilities:
- Act as Call Center operator taking calls from/making calls to building owners, maintenance companies and field service teams as per SOP.
- Professionally deal with customer enquiries, issues and complaints in a cheerful, courteous, and professional way.
- Gather and provide data input into the Client’s CRM system.
- Effectively understand the CRM software user guide and SOP process for all different events, and effectively execute them.
- Monitor and help improve operations, including telephone handling at an individual level.
- Effectively communicate performance problems, issues and associated risks; solve problems quickly; document common problems and maintain a shift issues log if needed; and manage work efficiently in collaboration with superior and colleagues.
- Escalate operational problems to next level, when appropriate, and follow-up to learn how problem was resolved.
- Assist in Call Center reporting, as well as contribute in discussions and formulation of ideas to further improve/enhance Call Center’s efficiency.
- Understand how customer satisfaction and productivity improvements are measured through Call Center operation and help ensure that they are being achieved.
- Assist in the identification/training/coaching/mentoring/developing of new Call Center staff.
- Understand and adhere to the Company’s information security policy as well as best practices in cyber security for a SMACS organization ensuring confidentiality, integrity and availability of information at Client’s office.
Technical Requirements:
- Microsoft Application knowledge, ICDL
- Experience in Call Center operation
If interested kindly send me your updated CV with all the information as required below.
Current Location -
Notice Period/Availability -
Current Salary -
Expected Salary –
Years of experience in Call Center environment-
Willing to work 6 months contract -Extendable(Y/N) -
Willing to work in Abu Dhabi (Y/N) -
Regards,
Pyarilal
Recruitment Consultant
TS International Recruitment
1st Floor | Al Hilal Bank Building | Al Falah Street
PO Box 129354 | Abu Dhabi | UAE
Tel: +971 249 301 30 | Fax: +971 249 302 94
Email: pyarilal.lal@tsirecruitment.ae
UK Office: TS International Solutions Limited
Jubilee House | The Drive | Great Warley | Brentwood | CM13 3FR | UK
Tel: 0044 (0)1277 725 180 | Fax: 0044 (0)1277 725 001 | www.tsinternational.co.uk
India Office
Citi Centre.
0091 44 4221 8262.
Level 6, Chennai Citi Centre.
10/11, Dr.Radhakrishnan Salai,
Chennai - 600 004. INDIA
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